Our maintenance & support service offering
Corrective
We promptly address the identified problems, minimizing your system’s downtime and preventing business process disruptions.
Adaptive
We modify your software to ensure it remains compatible with the changes in your IT and business environments, such as cloud migrations, software upgrades, integrations with new third-party systems, and updates in the regulatory landscape.
Perfective
We expand your software’s functionality and implement performance enhancements to address your company’s evolving business needs, improve end-user experience, and extend the operational life of your systems.
Preventive
We take proactive measures to minimize the risk of system breakdowns and failures, make your software future-proof against security incidents, and reduce maintenance effort and repair costs.
We have helped our clients achieve
75%
decrease in the number of incidents
15%
reduction in license expenses
26%
improvement in system resilience
Looking for a reliable maintenance and support partner?
Multi-level support services
Our team offers L1-L3 software support services, covering issues of any complexity, from password resets to code-level troubleshooting.
Basic support
Our first-line support specialists quickly resolve end-user issues, minor application errors, and connectivity problems following runbooks and guidelines before they negatively impact your operations.
Initial customer request processing
Issue registration, categorization, resolution/escalation, and tracking
Account management
Knowledge base management
Second-line support
We detect infrastructure faults and deficiencies, thoroughly investigate them, and implement the required fixes.
Root cause analysis of severe and recurring issues
Configuration changes
Advanced troubleshooting
IT infrastructure capacity adjustment
Integration support
High-level support
Our experts resolve complex, non-trivial issues by analyzing and refining source code, optimizing core components of your IT ecosystem, and developing and implementing transformative solutions.
Performance, security, and compliance audit of the IT environment
Patch management
Database administration
System reengineering
UI/UX redesign
Code refactoring
New functionality implementation
Advanced configurations and customizations
Our featured projects
Sales knowledge portal support
Iflexion experts handled UX and UI redesign and delivered continuous tech support for our client’s internal knowledge management hub, leading to 20x times traffic growth and maintenance costs reduction.
Learn more
ERP system maintenance
Our team optimized the performance and enhanced the functionality of the complex ERP system supplemented with multiple custom modules, allowing the client to reduce support and maintenance costs.
Risk management software support
Iflexion provided support for an industrial risk management SaaS platform, developing new modules, improving UI and UX, delivering integrations with other systems, and assisting with data migration.
Catalog search optimization
Our SAP Commerce experts introduced new functionality to help optimize the ecommerce catalog search for our client’s online store, which resulted in improved search engine visibility and a 25% increase in conversions.
Our project delivery roadmap
Project handover
Analysis of specific requirements for maintenance and support flow and project documentation (if any)
Knowledge transfer
IT environment, software architecture and code audit
Functional and performance testing
Identification of weak points and optimization opportunities
Roadmap development
Maintenance and support project scope definition
Service strategy proposa
Issue tracking and monitoring tools selection
Project planning, including KPIs and SLA definition and roles and tasks assignment
Project execution
Performing the negotiated remedy and refinement activities such as root-cause analysis and fixes, performance optimization, functionality enhancements, security enforcement, and on-demand and scheduled updates
Continuous IT environment monitoring and health checks
Preventive maintenance
End user support
Secure your processes from any software-related disruptions
Why Iflexion
Reliability
Iflexion applies ITIL principles, ensuring standardized processes for handling service requests and incidents, a proactive and preventive approach to problem management and service improvements, and business-aligned service delivery.
Our experts adapt proven DevOps practices to the specifics of each project, which allows for smooth collaboration with the client’s QA and development teams, faster issue resolution and updates delivery, and continuous service improvements.
Iflexion is an ISO-certified service provider that adheres to rigorous quality and security management frameworks to ensure the highest quality of services as well as the safety of your systems and data.
Reliability
Our support specialists hold multiple certifications from AWS, Microsoft, Google, Salesforce, Odoo, and other vendors.
Our expertise spans across a wide range of technologies, which allows us to provide tailored support for diverse and complex IT environments for companies of any size.
Having multiple established industry- and technology-specific Centers of Excellence, we provide high-quality maintenance and support services helping address the most deliberate customer needs.
Reliability
8/5 SLA - We provide standard business hours support services with a reaction time of one business day for non-critical business systems.
24/7 SLA - We offer round-the-clock support for systems that require constant uptime, ensuring a response time of one hour for any issue/request.
Custom SLA - We adjust SLAs to align with your specific requirements in terms of operation hours, issue prioritization, and response time.
Reliability
Our structured approach to transferring critical project information, best practices, and system configurations between teams and individuals helps minimize disruptions to your business processes, increase the speed of project handovers, and reduce the learning curve during new specialists’ onboarding.
Reliability
We set up cooperation with our clients based on their specific requirements, delivering end-to-end support for their IT ecosystem, supplementing their in-house team with our experts, or providing on-call emergency help in case of unexpected incidents.
Iflexion applies ITIL principles, ensuring standardized processes for handling service requests and incidents, a proactive and preventive approach to problem management and service improvements, and business-aligned service delivery.
Our experts adapt proven DevOps practices to the specifics of each project, which allows for smooth collaboration with the client’s QA and development teams, faster issue resolution and updates delivery, and continuous service improvements.
Iflexion is an ISO-certified service provider that adheres to rigorous quality and security management frameworks to ensure the highest quality of services as well as the safety of your systems and data.
Our support specialists hold multiple certifications from AWS, Microsoft, Google, Salesforce, Odoo, and other vendors.
Our expertise spans across a wide range of technologies, which allows us to provide tailored support for diverse and complex IT environments for companies of any size.
Having multiple established industry- and technology-specific Centers of Excellence, we provide high-quality maintenance and support services helping address the most deliberate customer needs.
8/5 SLA - We provide standard business hours support services with a reaction time of one business day for non-critical business systems.
24/7 SLA - We offer round-the-clock support for systems that require constant uptime, ensuring a response time of one hour for any issue/request.
Custom SLA - We adjust SLAs to align with your specific requirements in terms of operation hours, issue prioritization, and response time.
Our structured approach to transferring critical project information, best practices, and system configurations between teams and individuals helps minimize disruptions to your business processes, increase the speed of project handovers, and reduce the learning curve during new specialists’ onboarding.
We set up cooperation with our clients based on their specific requirements, delivering end-to-end support for their IT ecosystem, supplementing their in-house team with our experts, or providing on-call emergency help in case of unexpected incidents.